Refund policy

Refund & Return Policy

Last Updated: June 19, 2025

At Bag and Slay, all products are made to order and fulfilled through our trusted partner, Printify. Because each item is custom-produced, all sales are final. We do not accept returns or exchanges due to buyer’s remorse, incorrect sizing, or change of mind.

Eligibility for Replacement or Refund

We will only offer a replacement or refund if your item is:

  • Defective
  • Damaged in transit
  • Misprinted
  • Incorrect item received

To request assistance, please contact us within 7 days of delivery at:
📧 bagandslay@gmail.com

Your request must include:

  • Order number
  • Clear photos of the item and packaging
  • Brief description of the issue

Once reviewed and approved, we will provide a replacement or refund at no additional cost.

Returns

If a return is required, we will provide the appropriate return address based on the fulfillment provider.

⚠️ Do not send items back without prior approval.
Unauthorized returns will not be accepted or processed.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect sizing or fit
  • Change of mind or buyer’s remorse
  • Custom or personalized items
  • Items marked as final sale
  • Requests made more than 7 days after delivery

Refunds

If your request is approved, refunds will be issued to your original payment method.

  • Please allow 5–10 business days for processing
  • Depending on your bank, it may take additional time to appear

If you have not received your refund after 15 business days, please contact us at:
📧 bagandslay@gmail.com